TEDDY BEAR BAG CHARM

Standard Worldwide Delivery

Orders are dispatched within 1-2 working days.

Returns Policy

- Non-Personalized Products: returns are accepted within 30 days of purchase.

- Personalized Products: Due to their custom nature, we cannot accept returns.

For return requests, please contact us via email.

Frequently Asked Questions

1. What materials are used in your products?

At Le Petit Charme, we craft our accessories using premium, full-grain, vegetable-tanned leather and chrome- tanned leather from the most reputable tanneries worldwide. Our high-quality leather is renowned for its durability and rich texture, ensuring each piece is both elegant and long-lasting.

2. How should I care for my leather accessory?

To maintain the beauty and longevity of your leather accessory:

• Gently wipe the surface with a soft, damp cloth to remove dust and light dirt. For deeper cleaning, use a specialized leather cleaner, ensuring it's suitable for vegetable-tanned leather.

• Apply a high-quality leather conditioner every three to six months to keep the leather moisturized and prevent drying or cracking.

• Keep the accessory away from prolonged exposure to direct sunlight and extreme temperatures. Avoid contact with water; if it gets wet, blot gently with a dry cloth and allow it to air dry naturally.

• Store in a cool, dry place, preferably in a dust bag, to protect it from dust and scratches.
  

3. Do you offer personalization options?

Yes, many of our products can be personalized with initials or names. IF personalization is available, you will be able to choose it during checkout. You can choose between gold foil and natural embossed lettering. To personalize your item, simply enter your desired text in the personalization box during checkout.

4. What are your dispatch and shipping times?

We aim to dispatch orders within 1-2 working days. Usually we will dispatch same working day or next working day, depending on the time the order was placed.

5. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

6. What is your return policy?

Non-Customised Products: We accept returns within 30 days of purchase, provided the item is in its original condition.

Customised Products: Due to the customised nature of these items, we cannot accept returns unless the product is faulty.

For detailed information, please refer to our Refund Policy.

7. How can I contact customer support?

For any inquiries or assistance, please reach out to us through the contact form on our website or email us directly at support@lepetitcharme.shop. Our customer support team is available to help you with any questions or concerns.

8. Are your products handmade?

Yes, all our products are meticulously handcrafted by skilled artisans. We pride ourselves on blending traditional craftsmanship with modern design to create timeless pieces.

9. Do you offer gift wrapping services?

Yes, we offer complimentary gift wrapping for all our products. Whether you're purchasing an item as a gift, or for yourself, rest assured your order will be beautifully packaged.

10. How can I stay updated on new products and promotions?

Subscribe to our newsletter by entering your email address at the bottom of our website. You'll receive updates on new product releases, exclusive promotions, and more.

If you have any other questions, feel free to contact us. We're here to help